Plaitonic is built on the ethos of The Ritual of Care – a calm, respectful, and holistic space where clients can feel safe, valued, and supported. To preserve this environment for everyone, the following standards apply:
1. Respectful Behaviour
- Clients are expected to treat staff and other guests with courtesy and respect at all times.
- Abusive, aggressive, or discriminatory behaviour will not be tolerated. Any client displaying such behaviour may be asked to leave, and future bookings may be refused.
2. Confidentiality & Privacy
- Plaitonic provides a one-to-one experience. Conversations, treatments, and personal information shared in the salon are treated with discretion and confidentiality.
- Recording or photographing other clients without consent is strictly prohibited.
3. Atmosphere
- To maintain a calm environment, clients are asked to keep mobile phone use to a minimum and avoid playing loud videos, music, or taking calls during treatments.
- Soft conversation, mindful reflection, or quiet relaxation are welcomed as part of the holistic experience.
4. Alcohol, Drugs & Smoking
- Clients must not attend their appointment under the influence of alcohol or drugs.
- Smoking, including e-cigarettes and vapes, is not permitted inside the salon.
5. Belongings
- Clients are responsible for their personal belongings while on salon premises. Plaitonic is not liable for lost or damaged items.
6. Equality & Inclusion
- Plaitonic is an inclusive space. Discrimination of any kind (based on gender, race, sexuality, religion, or disability) will not be tolerated.
- We will always aim to make reasonable adjustments to support clients with specific needs.